Please check our help subjects and list of frequently asked questions to see if your query can be answered without you having to contact us. If you can't find out what you need please contact us by emailing sales@kitchendoorcompany.co.uk, or calling us on Tel: 01664 812521.

How can I place an order?

There are a number of ways of placing an order with us. If you are online and have an e-mail address then the easiest and most convenient way for you to do this is online through our website. 

First of all you need to create a user account. This is a standard procedure involving creating a password and putting in some details about your addresses. Once you have done this it is a very simple step by step procedure of finding the products you want and adding them to your basket. Once you have all the items you need you proceed to the checkout and go through the steps of choosing a delivery address and then a payment method. 

Before you finally submit payment or choose your payment method you are asked to review your order to make sure you have ordered the correct goods. You can still at this stage remove items from your basket and search for further items to add to your basket. 

Once the order is placed you will receive emails confirming the order and also delivery eta`s. 

You are welcome to email or fax a list of the products and sizes required for us to quote, please be aware that during busy periods this could delay your order.

We can only deliver to uk addresses.

IF YOU ARE UNSURE ABOUT ANYTHING PLEASE DO-NOT HESITATE TO TALK TO A MEMBER OF STAFF ON 01664 812521, WE ARE HERE TO HELP.

How do I measure my doors?

If your doors have a rounded or moulded outside edge you may find it easier to measure the door from the back edge, alternatively you could measure the kitchen unit but remember to make the door a little smaller in both height and width to allow the door to close without binding. i.e; a 500mm wide unit would normally have a 495mm wide door etc.

How should I clean my new doors?

Both our Vinyl wrapped and our Pvc edged doors should only need a mildly damp cloth and a little washing up liquid to keep them in pristine condition. Never use cream cleaners or bleach on vinyl doors as it may effect the surface finish.

Is there anything that would damage my new kitchen doors?

As with any kitchen door try to avoid placing Toasters and kettles directly under wall units, very high temperatures and excess steam can damage the finish. Also some Free standing or built in ovens can allow heat to escape if the door seals are not working correctly, if you are unsure about your oven then our Oven heat deflectors can be purchased and fitted to the oven base unit.

Our preferred method of payment is via the shopping cart using paypal, although we can accept the following credit cards over the phone: Visa, Master Card, Access, Switch, Visa Delta, Solo, Electron via Paypal, the safer, easier way to pay online. 

We have invested heavily in making the order process as secure as possible but if you don`t feel 100% happy about using paypal over the internet then we are more than happy for you to call us on 01664 812521 and we will take your card details over the phone. Please note all personal details are destroyed after payment is taken.

Please note; As all of our doors are made to order please allow up to 28 days for delivery, We will endeavour to keep you informed with regards to a delivery date as soon as we have made the doors and they have passed final inspection.

(most deliveries are made within 14-21 days)

Our Packaging & Delivery costs are calculated according to the total cost of the order.

Collections are welcome from our showroom, in this case we charge 25% of the delivery charge for the packaging of the doors.

Some long items cannot be taken to certain areas of the country via carrier, we will inform you of this if it is a problem in your location before we commence with the order.

Please check all packaging when it arrives and sign the docket as UNCHECKED if any signs of damage are visible..All of our door are individually checked before being packaged and sent to there final destination.

Our Standard delivery rates are as follows;

Up to £25 order value =£6.00

Up to £50 order value =£9.00

Up to £100 order value =£12.00

Up to £250 order value =£25.00

Up to £500 order value =£60.00

Up to & over £1000 order value =£80.00

Some Appliances and long lengths may vary.

We can only delivery to uk addresses .

How do I return an order?

To request a return,(excluding made to measure items) please log in to your account and click "Completed Orders". Find the order you wish to return and click "Return Order".

You will be asked to provide information on the items you wish to return and the reason.

Once you have set up the return putting as full as a description of the problems or reason for return as possible we will email you shortly with further information or instructions so please ensure you check your email regularly.

Please note all made to order products are non returnable, only damaged or faulty goods that have been made to order will be accepted back and an exact replacement will be supplied.

What is your returns policy and procedure?

Please note that what follows is a summary and is in no way designed to be a complete or exhaustive set of rules and regulations. 

Once an order for made to measure doors has gone to production we cannot accept a cancellation of an order or part of, Customers have 24 hrs once signed for to check there order for damage, Please note it is up to you as the end user to check the condition of all packaging when delivered and write any details of possible damage on the couriers delivery note. If unsure please sign the docket as unchecked. 

Any non-made to order goods should be returned to us with their original packaging. We will not be held responsible for any damages incurred in returning goods to us. The condition of the goods will remain the customer`s responsibility until goods have been booked in and assessed by us.

Any return labels should not be placed directly on the item packaging. Please wrap any items to be returned in a protective layer and place any labels on this outer packaging.

Cancellations cannot be accepted once an order has gone into production, if you feel you have made a mistake or any other problem arises please contact as soon as possible and we will try to help.

Please once again note that this list is by no means exhaustive or complete – there may be other circumstances under the regulations which prevent you from returning the goods you are ordering from us. We strongly suggest that you contact either ourselves or one of the regulatory bodies to confirm your position before purchase if you are in any way concerned.