Call us for information:

Tel: 01664 812521

Fax: 01664 812698

HELP

Help Page

Please check our help subjects and list of frequently asked questions to see if your query can be answered without you having to contact us. If you can't find out what you need please contact us by emailing sales@kitchendoorcompany.co.uk, or calling us on Tel: 01664 812521.



Payment Information

Our preferred method of payment is via the shopping cart using paypal, although we can accept the following credit cards over the phone: Visa, Master Card, Access, Switch, Visa Delta, Solo, Electron via Paypal, the safer, easier way to pay online. 

We have invested heavily in making the order process as secure as possible but if you don`t feel 100% happy about using paypal over the internet then we are more than happy for you to call us on 01664 812521 and we will take your card details over the phone. Please note all personal details are destroyed after payment is taken.



Delivery Information

Please note; As all of our doors are made to order please allow up to 28 days for delivery, We will endeavour to keep you informed with regards to a delivery date as soon as we have made the doors and they have passed final inspection.

(most door deliveries are made within 14-21 days)

All non made to order goods are despatched usually within 24-48 hrs

Our Packaging & Delivery costs are calculated according to the total cost of the order.

Collections are welcome from our showroom, in this case we charge 25% of the delivery charge for the packaging of the doors.

Some long items cannot be taken to certain areas of the country via carrier, we will inform you of this if it is a problem in your location before we commence with the order, we will offer 2 free square cuts to long lengths

if that helps, please allow extra for onsite finishing.

Please check all packaging when it arrives and sign the docket as UNCHECKED if any signs of damage are visible..All of our doors are individually checked before being packaged and sent to there final destination.

Our Standard delivery rates are as follows;

Up to £25 order value =£6.00

Up to £50 order value =£12.00

Up to £150 order value =£22.00

Up to £250 order value =£35.00

Up to £400 order value =£49.00

Up to £500 order value =£68.00

Up to £750 order value =£75.00

£750.00  and over is now FREE DELIVERY

 

We can only delivery to uk addresses .



Returns Policy

How do I return an order?

PLEASE NOTE; NO MADE TO MEASURE ITEMS CAN BE RETURNED UNLESS IT IS DUE TO OUR MISTAKE, PLEASE DOUBLE CHECK ALL ORDERS/SIZES/COLOURS BEFORE ORDER.

To request a return,(excluding made to measure items) please log in to your account and click "Completed Orders". Find the order you wish to return and click "Return Order".

You will be asked to provide information on the items you wish to return and the reason.

Once you have set up the return putting as full as a description of the problems or reason for return as possible we will email you shortly with further information or instructions so please ensure you check your email regularly.

Please note all made to order products are non returnable, only damaged or faulty goods that have been made to order will be accepted back and an exact replacement will be supplied.

  • Doors and panels will be exempt from this warranty if they are situated beneath or adjacent to water sources such as a sink and used as fascia panels on dishwashers or washing machines, etc. unless it can be proven that the failure has been caused by reasons other than moisture and/or steam penetration.
  • Items installed near heat/steam sources such as electrical kettles, toasters, ovens, grills and radiators, etc. should always be protected by suitable heat strips and sufficient gaps allowing for heat dispersal. They will be exempt from the warranty, aside from where deterioration that can be determined to have been caused by other than prolonged exposure to excessive temperatures as set out within BS 6222 part 3.

What is your returns policy and procedure?

Please note that what follows is a summary and is in no way designed to be a complete or exhaustive set of rules and regulations. 

Once an order for made to measure doors has gone to production we cannot accept a cancellation of an order or part of, Customers have 24 hrs once signed for to check there order for damage, Please note it is up to you as the end user to check the condition of all packaging when delivered and write any details of possible damage on the couriers delivery note. If unsure please sign the docket as unchecked. 

Any non-made to order goods should be returned to us with their original packaging. We will not be held responsible for any damages incurred in returning goods to us. The condition of the goods will remain the customer`s responsibility until goods have been booked in and assessed by us.


Any return labels should not be placed directly on the item packaging. Please wrap any items to be returned in a protective layer and place any labels on this outer packaging.

 

 

Cancellations cannot be accepted once an order has gone into production, if you feel you have made a mistake or any other problem arises please contact as soon as possible and we will try to help.

Please once again note that this list is by no means exhaustive or complete – there may be other circumstances under the regulations which prevent you from returning the goods you are ordering from us. We strongly suggest that you contact either ourselves or one of the regulatory bodies to confirm your position before purchase if you are in any way concerned.